These people do not stop smiling. Also, they don’t want to hear your problems because it interrupts their smiling. “Surviving” makes you a hero over there. Here it just means you were unlucky, but not unlucky enough to have died.
“Americans and Russians say different things when faced with the same situation. Seeing the man who had fallen in the street, an American asks, ‘Are you all right?’ Russians will inquire: ‘Are you ill?’ We see a victim of the incident; they see survivors. Survivors are perceived as heroes. Where we ‘aren’t sick,’ they ‘stay well.’ We discuss the problem. They discuss issues and items on the agenda.” (Американский речевой этикет)